Citrix Licensing 11.16.6. Citrix Licensing 11.16.6 contains new features and fixed and known issues. Related components. For documentation about related components, see: Citrix Federated Authentication Service (FAS) Citrix App Layering; HDX RealTime Optimization Pack; Licensing; Linux Virtual Delivery Agent; Profile Management.
- Citrix Receiver 4.12 For Windows
- Citrix Receiver Error Codes
- Citrix Receiver 11.2 Download For Mac
- Citrix Receiver 1110 Error
- About Citrix Workspace.
- Citrix Receiver for Windows 4.11 Compared to: Citrix Receiver for Windows 4.10.1 Keyboard User sessions might exit unexpectedly when using biometrics authentication of the Bloomberg keyboard. #LC8766 Server/Site Administration After you upgrade Citrix Receiver for Windows, certain registry keys that are required for custom virtual channels might.
How to Log into CCCASPER
- CCCASPER Log in Instructions PDF
- CCCASPER Log in Instructions PDF
Citrix Client Downloads
Current tested versions
- Windows 10 / Windows 8 / Windows 7 - Citrix Workspace App 1911
- Windows Citrix Installation Instructions PDF
- Mac OS 10.13, 10.14 and 10.15 – Citrix Workspace App 1912
- Mac OS X Citrix Client Installation Instructions PDF
Current tested versions
- Windows 10 / Windows 8 / Windows 7 - Citrix Workspace App 1911
- Windows Citrix Installation Instructions PDF
- Mac OS 10.13, 10.14 and 10.15 – Citrix Workspace App 1912
- Mac OS X Citrix Client Installation Instructions PDF
Please do not download clients directly from Citrix.com as the newer clients may not be supported on CCCASPER. The CC does not provide support for personally owned equipment (POE).
Older Citrix Client Downloads
Note: Use these only if directed by CC User Support
- Windows 10 / Windows 8 / Windows 7 - Citrix Receiver 4.9
- Mac OS 10.11 and 10.12 – Citrix Receiver 12.7
Note: Use these only if directed by CC User Support
- Windows 10 / Windows 8 / Windows 7 - Citrix Receiver 4.9
- Mac OS 10.11 and 10.12 – Citrix Receiver 12.7
PIV Card Intructions
CCCasper requires the use of PIV cards for on-site or remote access. If you forgot your PIV card or are having difficulty using your PIV card for login, contact the CC Service Center at 301-496-8400 or visit https://ocio.nih.gov/Smartcard/Pages/default.aspx.
CCCasper requires the use of PIV cards for on-site or remote access. If you forgot your PIV card or are having difficulty using your PIV card for login, contact the CC Service Center at 301-496-8400 or visit https://ocio.nih.gov/Smartcard/Pages/default.aspx.
Important Notes
*** If you cannot load CRIS from CCCASPER on a Mac: ***
1. Update the Citrix client using the link above.
2. Rename the computer to 15 characters or less with no spaces or special characters.
3. Call CRIS support at 301-496-8400 to have the new computer name registered.
Supported Platforms*** If you cannot load CRIS from CCCASPER on a Mac: ***
1. Update the Citrix client using the link above.
2. Rename the computer to 15 characters or less with no spaces or special characters.
3. Call CRIS support at 301-496-8400 to have the new computer name registered.
Browsers | Windows 10,7 | Mac OS X (10.13 or later) |
Internet Explorer | Yes | No |
Safari | Yes | Yes |
Firefox | No | No |
Google Chrome | Yes | Yes |
Network Requirements
For best performance always connect directly to your network via a network cable. Wireless and wireless broadband will work but may lose connectivity.
For best performance always connect directly to your network via a network cable. Wireless and wireless broadband will work but may lose connectivity.
Support
NIH CC users should contact the CC Service Desk at 301-496-8400
NIH Institute users should contact their Institute Help Desk or the NIH IT Service Desk at 301-496-HELP (301-496-4357)
If you need a temporary PIV exemption then CC Service Desk at 301-496-8400
Note: PDF files require installation of the free Adobe ReaderNIH CC users should contact the CC Service Desk at 301-496-8400
NIH Institute users should contact their Institute Help Desk or the NIH IT Service Desk at 301-496-HELP (301-496-4357)
If you need a temporary PIV exemption then CC Service Desk at 301-496-8400
downloadWhy can't I download this file?XenApp 7.6XenApp 7.5 XenApp 6.5
Notes:
XenDesktop
XenDesktop 7.6 | XenDesktop 7.5 | XenDesktop 7.1 | XenDesktop 5.6 |
StoreFront
StoreFront 2.6 | StoreFront 2.5 | StoreFront 2.1 |
Citrix Receiver
Citrix Receiver for Windows 4.1 | Citrix Receiver for Windows (Enterprise) 3.4 |
Web Interface
Web Interface 5.4 |
Notes:
- Citrix Systems supports Microsoft Internet Explorer 11.
- Citrix Systems supports Microsoft Internet Explorer 11 Update KB2929437 for Windows 7 and Windows Server 2008 R2.
- Citrix provides reasonable support for Internet Explorer 11 in XenApp and XenDesktop versions currently in mainstream maintenance. Citrix offers feasible workarounds for reported issues for Internet Explorer 11 in XenApp and XenDesktop versions currently in mainstream maintenance. For issues that do not have feasible workarounds, Citrix provides reasonable effort to supply hotfixes to address the issues.
- This is a live article, and is updated as and when the new information becomes available.
Known Issues
The following are the known issues along with the respective workarounds:
HDX Flash Client Side Rendering Feature Does Not Work | Logon on Drop-down Not Available on Web Interface Login Page |
Security Warning While Connecting to Citrix Web Interface 5.4 | Prompt to Install Citrix Receiver Even After Installing Receiver |
Server to Client URL Redirection Fails on XenApp | HTML5 based video not playing/rendering or slow performance |
Issue 1 - HDX Flash Client Side Rendering Feature Does Not Work
Description
HDX Flash client side rendering feature does not work until Internet Explorer 11 with HDX Flash redirection enabled on XenApp 6.5, XenDesktop 5.6 and XenDesktop 7.1 VDA. XenApp 6.5, XenDesktop 5.6, XenDesktop/XenApp 7.0/7.1/7.5 In XenDesktop/XenApp 7.6 and later have this registry key is automatically created and set to 11
Workaround
The registry key value IEBrowserMaximumMajorVersion is queried by the HDX Flash service to check for maximum Internet Explorer version that HDX Flash supports. For Flash Redirection to work with Internet Explorer 11, set the registry key value IEBrowserMaximumMajorVersion to 11 (decimal) on the machine where HDX flash service is running. In case of XenApp, it would be the XenApp Server and in case of XenDesktop, it would be the machine where VDA is installed.
Caution! Refer to the Disclaimer at the end of this article before using Registry Editor.
- For a 32-bit operating systemHKEY_LOCAL_MACHINESOFTWARECitrixHdxMediaStreamForFlashServerPseudoServer
Add the entry named IEBrowserMaximumMajorVersion with a DWORD value = 11 (decimal). The hexadecimal equivalent is 0x0000000b. - For a 64-bit operating systemHKEY_LOCAL_MACHINESOFTWAREWow6432NodeCitrixHdxMediaStreamForFlashServerPseudoServerAdd the entry named IEBrowserMaximumMajorVersion with a DWORD value = 11 (decimal). The hexadecimal equivalent is 0x0000000bNote: The preceding mentioned workaround is applicable for XenApp 6.5 and XenDesktop 5.6 and 7.1.
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Issue 2 - Security Warning While Connecting to Citrix Web Interface 5.4
Description
After installing Internet Explorer 11 or upgrading Internet Explorer 9 or 10 to 11 an Internet Explorer security warning message might be noticed while connecting to Citrix Web Interface 5.4.
Workaround
In Internet Explorer Options > Security tab, add the Web Interface site to Trusted Sites to resolve this issue.
Note: The preceding mentioned issue and workaround is applicable for Windows 7 Service Pack1, Windows 8.1, Windows Server 2008 R2 and Windows Server 2012 R2.
Issue 3 - Server to Client URL Redirection Fails on XenApp
Description
Server to Client URL redirection feature of XenApp fails after upgrading to Internet Explorer 11.
Workaround
After installing Internet Explorer 11 on your XenApp server, the 64-bit version of Internet Explorer is set as default in some cases and URL redirection does not work with 64-bit version of Internet Explorer. Complete the following steps to resolve this issue:
- On your XenApp server, open 32-bit Internet Explorer located at C:Program Files (x86)Internet Exploreriexplore.exe.
- Go to Tools > Internet Options > Programs and click Make Internet Explorer the default browser.Note: The issue reported is applicable for Windows 2008 R2 Service Pack 1 running XenApp 6.0 or XenApp 6.5.
Issue 4 - Logon on Drop-down Not Available on Web Interface Login Page
Issue
A Log on Type drop-down option on the main Web Interface Login page, which allows users to pick the log on method is is not available.
Citrix Receiver 4.12 For Windows
Workaround
To resolve this issue:
- In Internet Explorer Options > Security tab, add the Web Interface site to Trusted Sites.
- Enable compatibility view for the site under Internet Options > Tools > Compatibility View Settings and add the Web Interface site to Compatibility View.
- Restart Internet Explorer.
Note: Customer is using the Medium-High for security level.
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Issue 5 - Prompt to Install Citrix Receiver Even After Installing Receiver
Description
Users are getting prompted to install Citrix Receiver even after it was previously installed or Users might get Open Save Cancel dialog when attempting to launch published application or Desktop even after adding the Web Interface site to trusted sites in Internet Explorer > Tools > Security > Trusted Sites.
Workaround
To resolve this issue:
- In Internet Explorer Options > Security tab, add the Web Interface site to Trusted Sites.
- Enable compatibility view for the site under Internet Options > Tools > Compatibility View Settings add the Web Interface site to Compatibility View.
- Restart Internet Explorer.
Note: When Medium-High security level is configured within Internet Explorer 11, Smart Screen Filter must be disabled.
The preceding mentioned issue is not observed with StoreFront 2.1.
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Issue 6 - HTML5 based video not playing/rendering or slow performance
Description
HTML5 based video doesn't play or plays with slow performance.
Citrix Receiver Error Codes
Workaround
Citrix Receiver 11.2 Download For Mac
To resolve this issue:
- In Internet Explorer Options > Advanced tab, select Use software rendering instead of GPU rendering.
- Restart Internet Explorer
Disclaimer
Citrix Receiver 1110 Error
Caution! Using Registry Editor incorrectly can cause serious problems that might require you to reinstall your operating system. Citrix cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk. Be sure to back up the registry before you edit it.